How to Request a Refund

>> In case the customer has already received the event ticket, please prepare the following documents to request a Ticket Protect refund:

1. The event ticket
2. ID card of the ticket owner
3. A copy of the bank passbook (if paid by cash/bank transfer)
4. The credit/debit card used (if paid via credit/debit card)

Contact Zipevent via email at support@zipeventapp.com to submit the evidence and request a Ticket Protect refund immediately. Alternatively, requests can be made at the latest 7 days before the event starts. Refunds cannot be requested after the event has taken place.

>> In case the customer has NOT yet received the event ticket, please prepare the following documents to request a Ticket Protect refund:

1. ID card of the order owner. If you are not the order owner, please use a signed copy of the order owner's ID card (certified true copy) with an authorization note specifying who is assigned to act on their behalf.
2. If you are not the order owner, a copy of the authorized representative's ID card is also required.
3. Proof of payment:

3.1. Original payment receipt

3.2. The credit card used for the purchase (if the credit card owner is not processing this themselves, a copy of the card must be provided)

3.3. ATM payment slip or bank counter payment receipt

4. Order confirmation document. If the customer does not print the order confirmation, the correct order number must be provided.
5. A copy of the bank passbook (if paid by cash/bank transfer).

Contact Zipevent via email at support@zipeventapp.com to submit the evidence and request a Ticket Protect refund immediately. Alternatively, requests can be made at the latest 7 days before the event starts. Refunds cannot be requested after the event has taken place.

Updated on: 22/05/2026