> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://zipevent.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Claim a Transferred Ticket

1. Go to Tickets to Claim page to view the tickets that have been transferred to you.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/7/d/6/17d666a10e944300/image_1xtvkrc.png =900x515)

2. You can identify tickets transferred via the Transfer Ticket feature by the Pending Acceptance status displayed on the ticket banner.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/7/d/6/17d666a10e944300/image_15f4ozs.png =900x509)

3. Click Claim Ticket, then complete the required information to confirm and add the ticket to your account. 

![](https://storage.crisp.chat/users/helpdesk/website/-/1/7/d/6/17d666a10e944300/image_1yg01x7.png =900x510)